Book or change an appointment

Last Updated: Tuesday, 15 August 2023

Urgent appointments 

To request an urgent appointment for today or tomorrow (Monday to Friday): 

• use our appointment request form, Monday to Friday from 7am to 4pm. We will respond within 4 hours during opening times 
• phone us on 01234 567 890, Monday to Friday from 8am to 6.30pm 

• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm 

When you get in touch, we’ll ask what you need help with.  

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. 

Routine appointments 

To request a routine appointment in the next 7 days: 

• use our appointment request form, Monday to Friday 7am to 4pm. We will respond within 4 hours during opening times 
• phone us on 0151 295 9620, Monday to Friday from 8am to 6.30pm 
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm 
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination 

When you get in touch, we’ll ask what you need help with.  

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. 

Your appointment 

However you choose to contact us, we may offer you a consultation: 

• by phone 
• face to face at the surgery 

• on a video call  
• by text or email 

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner. 

Cancelling or changing an appointment 

To cancel your appointment: 

• use your NHS account (through the NHS website or NHS App) 
• using the GP online system - Patient Access 
• phone us on 0151 295 9620, Monday to Friday from 8am to 6.30pm

If you need help when we are closed 

If you need medical help now, use NHS 111 online or call 111. 

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5. 

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.  

If you need help with your appointment 

Please tell us: 

• if there’s a specific doctor, nurse or other health professional you would prefer to respond 
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email 
• if you need an interpreter 
• if you have any other access or communication needs 

Home visits 

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.  

To request a home visit, it’s helpful if you phone the surgery as soon after 8am as possible.